Letter from Chief Investigator

Welcome to the Nevada Taxicab Authority website.  As the Chief Investigator, I am responsible for directing the compliance and enforcement activities of the Nevada Taxicab Authority.

On a daily basis, I supervise, coordinate and direct the activities of Compliance/Enforcement Investigators, Vehicle Inspectors and Public Safety Dispatchers, and collaborate with members of the taxicab industry, local law enforcement and various community partners in support of our comprehensive regulatory programs.

My staff perform 24/7 specialized investigations involving activities of the taxicab industry, monitoring fraudulent activity, misconduct, and program violations; and ensure that the taxicabs servicing our community are in proper working order.

Other duties and responsibilities include:

  • Work directly with the Taxicab Authority Administrator, Taxicab Authority Board members, business representatives, complainants, and local and state law enforcement agencies.
  • Direct specialized investigations involving activities of the taxicab industry, the company owners and/or employees; monitor fraudulent activity, major program violations, or misconduct of staff; submit reports and recommendations to the Administrator.
  • Oversee the training of staff based on projected or recommended needs in the area of enforcement, investigations, inspection, community relations, program rules and regulations and related laws; review and approve training programs to ensure compliance with program goals and objectives.
  • Respond to public or industry complaints or requests by answering questions and providing information, explaining procedures, rules and resources; develop training programs and provide assistance to promote awareness, education and good relations.

Thank you visiting our website.  If you have any comments, questions or recommendations, please send an email to taxiauth@taxi.state.nv.us.  If you would like to communicate with me directly, my email address is aquinor@taxi.state.nv.us.

Ruben Aquino
Chief Investigator